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Awaiting Order Arrival

I haven't received my order. What should I do?

Use your tracking number and track your order through the “Track Your Order” option on our website.

Why is my order taking longer to clear through customs?

If your order includes a large item or multiple packages under your name, custom officers may take extra time to inspect and verify them. Once verification is complete, your items will be released and cleared for delivery.

When will I receive my order?

You can easily track the status of your order using your tracking number. Creativevenhub provides a convenient order tracking feature to keep you updated every step of the way.

Ordering & Payment

What is the cardless payment method for making a purchase?

The cardless payment method allows you to make your purchase through a direct bank transfer instead of using a debit or credit card. You can view our bank account details at checkout and transfer the total purchase amount directly to our account to complete your order.

After making a bank transfer, how can I receive my order?

Once you complete the bank transfer, please send your payment receipt via WhatsApp or email. Our team will verify the payment and then process and deliver your order promptly.

Do you offer Cash on Delivery (COD)?

No, we do not currently provide a Cash on Delivery (COD) option. All orders must be paid in advance through our available payment methods.

After sales

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our support team immediately with your order details and product photos. Our team will review the issue and arrange for a replacement or refund in accordance with our return policy.

How can I request a return or exchange?

To request a return or exchange, go to the Returns & Refunds section on our website and submit a return request with your order number and reason. Once approved, you’ll receive instructions to send the item back for processing.

How long does it take to process a refund?

Refunds are typically processed within 7–14 business days after we receive and verify the returned item. The refund will be issued as a store credit, depending on your preference.

Refund

How can I request a refund?

To request a refund, please contact our customer support team with your order number and reason for the request. Our team will guide you through the refund process according to our policy.

How long does it take to receive a refund?

Refunds are typically processed within 7–14 business days after your request is approved. The refund will be issued as a store credit, depending on your preference.